These Terms govern your access to and use of the Souq marketplace application.
Last updated: 17.09.2026
By downloading, installing, registering for an account, or otherwise using Souq — operated by BIZPEPE & COMPANY MERCHANTS LIMITED ("we", "us", "our") — you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the App.
Souq is a location-based marketplace app that connects people nearby to buy and sell items, book local services, and message each other directly. Core browsing and messaging features are free; Souq takes a small fee on completed sales and service bookings.
To access certain features, you must create an account. You may register via phone number (SMS verification), email and password, or Google sign-in.
You are responsible for maintaining the confidentiality of your login credentials.
You agree to notify us immediately of any unauthorized access to your account.
We are not liable for any loss or damage arising from your failure to protect your account.
Souq lets you list items for sale and complete transactions with nearby buyers and sellers:
You are responsible for the accuracy of your listings, including price, condition, and description.
Payments are processed securely through Paystack; Souq does not store your raw card details.
Buyers pay Souq at checkout. Souq holds the payment and releases it to the seller, less the service fee, once the buyer confirms delivery and no dispute is open.
Souq deducts a small service fee from completed sales, disclosed before you confirm the transaction.
Prohibited items — including illegal goods, counterfeit products, and hazardous materials — may not be listed. See our Acceptable Use Policy for the full list.
Delivery, returns and refunds are governed by our Shipping Policy and Returns & Refunds Policy.
Before anyone can sell or offer services on Souq, they must apply and be approved by our compliance team:
Applicants provide their full name, phone number, email address, profile photo, store or service name, and business location.
Applicants upload a valid government-issued ID or passport, which we check before approval.
We may ask for additional documents — such as proof of address, business registration, or trade licences and permits — before or after approval, especially for high-value or regulated categories.
We may suspend listings or payouts, or remove a seller, if information is false, expired or incomplete.
Souq allows users to offer and book local services, such as cleaning, tutoring, handyman work, and rides:
Service providers are independent and are not employees or agents of Souq.
You are responsible for arriving on time and delivering the service as described in your listing.
Bookings may be cancelled according to the cancellation window shown at the time of booking.
Souq may suspend accounts that receive repeated complaints or safety reports.
Souq's Messenger lets you connect with nearby users and invite friends to join:
You agree to use messaging respectfully and not to harass, spam, or scam other users.
Blocked users cannot see your location or message you.
Invite rewards are granted when an invited friend creates an account and completes their first sale or booking. Abuse of the invite system — including fake accounts or automated sign-ups — may result in removal of rewards or account suspension.
The App, including its design, code, wordmark, and content, is owned by BIZPEPE & COMPANY MERCHANTS LIMITED and protected by intellectual property laws.
We grant you a limited, non-exclusive, non-transferable license to use the App for personal, non-commercial purposes.
You may not copy, modify, distribute, sell, reverse-engineer, or lease any part of the App.
The App is provided "as is" without warranties of any kind. Sellers, not Souq, are responsible for the quality, safety, or legality of items listed or services booked. To the maximum extent permitted by law, Souq is not liable for indirect or consequential damages arising from your use of the App. Questions about these Terms? Contact us at legal@souqhr.com.